Frequently asked questions

Many of our products are Gluten Free, Paraben Free, Vegan, and E.U. Registered with the highest quality ingredients, made under the highest standards, and are not animal tested. They are enriched and infused with vitamins and minerals such as Vitamins A, C, and E. The importance of these vitamins is to exfoliate, hydrate, brighten, and heal. CITRO believes that using these products will deliver you the results that you have been searching for.

CITRO is based in Massachusetts, USA. All skincare, haircare, and cosmetics are proudly made in the United States, excluding pencils which are made in Germany.

You may pre-order any item that is sold out (excluding clearance items.) Pre-orders typically ship within 2-4 weeks. If the option to pre-order the item does not appear, please contact us and we will assist you with your order.

No. We are a non-profit organization. All of our proceeds go 100% to Thread of Hope, Inc. This means that all of our products are tax-free!

Thread of Hope, Inc. is a 501(c)3 that is dedicated to collaborating and investing in innovative projects, both domestic and abroad, that help promote change. Our mission is to reach out to the lives of the underserved and underrepresented populations. To learn more, visit www.threadofhope.org

We have several options: Email: info@citrocompany.com Phone (US & Canada): 1-508-422-4673